IT Consulting Services

ACTS Corporation's consulting services provide clients with the expertise they are looking for to successfully formulate and implement their IT strategies. Our services span from planning a new data center to consulting on multiple platforms and respective software products. ACTS works to understand each government agency's unique needs, then finds the products and services best suited to address those needs. In every egagement, we are also committed to help our clients become less dependent on consultants. For over two decades we have established an impressive track record of helping our clients successfully deploy Information Technology (IT) solutions. In the IT Services arena, we offer research, planning, and implementation services in a number of different areas, including:

  • Application Development
  • Application Services Provider
  • Automated Operations
  • Best Practices Groups
  • Business Intelligence
  • Customer Satisfaction Surveys
  • Distance Learning
  • Education and Training Assessment
  • eBusiness and Web Services
  • IT Architecture
  • IT Strategy
  • Open Systems
  • Operational Benchmarks
  • Performance Measurement and Tuning

Technology Awareness Series

For the 17th consecutive year, ACTS will host its 2003 Technical Awareness Series (TAS) to be held from May 5-9 in Hilton Head, SC. This intensive weeklong event is designed for IT technicians and managers at all levels, and those working in highly diversified IT environments. The goal is to improve one's overall technical fluency in numerous areas while managing both technology and technicians. The TAS conference takes a straightforward approach to explaining why some IT initiatives work, why so many others fail, and identifies the essential ingredients that contribute to both the successes and the failures. During the series, participants will candidly discuss the strengths and weaknesses of important technologies and technology vendors, going beyond the technology hype that is commonplace throughout the computer industry.

TAS will equip you to better understand the complexities of enterprise computing for years to come. The unique format of TAS allows you to learn from industry experts who have gained real-world experience working in the trenches with e-business, Linux, data warehouses (business intelligence), the Internet, Servers, enterprise networking, and storage management. Click here for a full course schedule and to register for the 2003 Technology Awareness Series. (link to full TAS page)

Multimedia Technology Awareness Series

The Multimedia Technical Awareness Series (MMTAS) is a computer-based training module that enables IT professionals to deal more effectively and confidently with the diversity and breadth of technology used in the enterprise-computing environment. The training is designed for newcomers to IT, as well as established IT professionals, wanting to reinforce or expand their knowledge base. The goal of the series is for participants to understand the purpose of a variety of technologies, the context in which each is used, and then be able to speak intelligently with co-workers and vendors about the technologies. The course is available 24-hours a day, 7 days a week, and takes approximately 6-10 hours to complete, depending on one's experience.

To learn more about the Multimedia Technology Awareness Series or to order for your agency, click here. (link to full MTAS page)

Satisfaction Surveys

With ACTS's SurveyManager (link) product, government agencies can conduct a variety of online surveys, saving the time and cost of mail surveys. Its many uses for government agencies include employee surveys, customer satisfaction surveys, and departmental service evaluations. The benefits of SurveyManager include:

· Increase in Response Rate
Users of SurveyManager can expect a five to ten-fold increase in response rate over mail surveys.

· Decrease in Staff Time
No need to spend precious staff time coordinating survey mailings.

· Quick Turnaround
Start seeing survey results in a matter of hours.

· Tight Security
Surveys are hosted on a secured web site where only authorized individuals have access to the results.

· Cost Savings
Clients report saving 70% over the expense of doing mail surveys.

· Flexibility
A variety of question and response types can be created.

· Global Application
Surveys can be conducted in any language.

· Sophisticated Reporting and Data Analysis
A variety of reports are available with the click of a mouse.

Testing Services

With ACTS Corporation's TestManager (link), it is easy to conduct customized quizzes, tests, and certification exams. Government agencies will find TestManager an invaluable tool for uses such as skill testing, aptitude batteries, training assessments, and certification examinations. TestManager takes you every step of the way from the creation of questions, administering the exam, scoring, through providing a variety of reports on both the test takers and test questions. Government agencies can license one or more copies of TestManager or may purchase a la carte services as listed below.

Paper-and-Pencil Administration

Clients can use the advanced applications of ACTS' TestManager (link) software to administer their paper-and-pencil examinations. This allows clients to take advantage of the software's features without having to convert to an online testing. These include:

· Sophisticated reporting for test and item analysis
· Question sequence and randomization
· Answer sequence randomization
· Test built from question pool
· 7 question formats
· Multiple scoring options

ACTS can arrange for proctors, customize answer sheets, print and track examination materials, ensure secure storage and shipment of exam materials, and verify candidate identification, saving both time and money.

Online Testing

With ACTS' TestManager (link) software, non-technical professionals can create sophisticated exams where questions and answers can include graphics, audio, and video. ACTS can provide you with the robust, feature-rich qualities of TestManager and the security of proctored exam sites in any city across the US and Canada, or in major cities in 14 other countries.

Scoring and Analysis

ACTS produces diagnostic score reports outlining the performance of each candidate. This allows candidates to evaluate how well they did on each section of the exam for future study efforts. In addition, a report is generated detailing the pool of candidates' responses to each question. The client can then assess the effectiveness of each test question on an ongoing basis and determine if questions need to be updated or replaced.

Examination Development

With our team of experienced psychometricians, ACTS can help organizations create a reliable examination that accurately measures the knowledge and skill sets of any profession. Our professionals will take you every step of the way including:

· Job/task analysis and role delineation studies
· Development of test specifications
· Item writing workshops
· Test construction workshops
· Content validation studies
· Editorial and psychometric review of items
· Item banking and exam production
· Development of candidate handouts and study guides
· Exam printing

Item Banking

ACTS' secure server can house your agency's item bank. For each item, we will create a unique code and store important information such as the validation data, a reference, and question history.

Exam Consultation

Our professional psychometricians have a wealth of experience with credentialing, and are committed to improving our clients' certification programs. They are available to assist your organization with any aspect of the test development and evaluation process.


Education/Distance Learning

Education

In partnership with your subject matter experts, ACTS' educational consultants can assist you with the development of courses and training materials. Our consultants have a wealth of experience designing educational programs for the government. We can plan seminars, hands-on training programs, workshops, and leadership retreats to meet the unique needs of your government agency.

Distance Learning

ACT provides a wide range of multimedia services (link). Our customized multimedia computer-based training options enhance, and in some cases replace, existing training delivery systems. Formats include CD-ROM, web-based training, hybrid CD-ROM/web-based application, Intranet, or floppy disk.

Web Services

Web Services (link) ACTS Corporation can design and implement your agency's web site according to your unique needs and budgetary limits. Our emphasis is on website security, performance, availability, appearance, and value. ACTS will help your agency stay on the competitive edge, and can add such features to your site such as a archiving, 3-D imaging, advanced search engines, and audio and/or video clips.